RROLEAAGENCYIIMPACTSSYSTEMSEEXPLORATIONPersonalisedChangeBuildCapabilityScalePilotsPrepareDataGovernAIDriveAdoptionDriveROIRole RedesignUpskillingWorkflowsRedesign & ReskillPeople & CultureDiverse TeamEmployee AIHuman-Machine IntelligenceCareer PathsDigital HRAI LiteracyCentralised AISkillsMomentumCulture & ChangeBusiness CaseRemoving BarriersAlways-On ChangeAI-Ready CulturePurposeTransformation LeadershipCommunicationsEarly AdoptersAI StrategyMotivationStrategic VisionUrgencyPersonalised ChangeExperimentationAutomationSponsorshipStatus ChecksChange TriangleAbilityMaking It StickDeploy–Reshape–InventResource AllocationChange MeasurementPilotsOKRs & KPIsBusiness ImpactPerformanceUse-CasesAI MaturityShort-Term WinsRoadmapAssetsSequenced InvestmentsCapability-BuildingProcess MonetisationAI GovernanceOversightRisk & ComplianceIncident ReportingProhibited AITrustRisk ClassificationConformity AssessmentExplainabilityAI EthicsAdvisory CommitteeEthics DesignGovernanceRobustnessMonitoringAccountability EmbeddedSafetySustainabilityResponsible AIData PrivacyFairnessTransparencyAI PoliciesObligationsData StrategyData AccessibilityGenAIData DocumentationData GovernanceData QualityData ManagementData SharingData OwnershipData IntegrityEmbedded DataData ArchitectureData AssetsData FitnessCross-Functional CollaborationScaling AIModular ArchitectureMLOpsHyperautomationChange ImpactAgile ChangeDocumentationAI InventoryIntegrationAI EngineeringAI EcosystemsManaged ServicesManual Process LogsAI Model LifecycleReliabilitySecurityOperating ModelAgile OpsDistributed TechnologyScalable EnterpriseAI MaturityAwarenessBCG AI at ScaleBoomi ProcessDeloitteEU AI ActGartnerGoogleIBMKotterKPMGMcKinseyMITProsci
    Personalised Change — AI transformation lever in the Future Positive Atlas

    DRIVE ADOPTION / CM-2

    Personalised Change

    0.52Adaptability average

    Personalised change moves from broad organisational mandates to tailored individual transitions. Deloitte frames this as "hyper-personalised change experiences," using data and AI to deliver specific communications and learning interventions at the precise moment a person needs them, based on role and readiness. The approach is anchored in Prosci's ADKAR model, which holds that organisational change is the sum of individual shifts.

    Potential across the 5 Future Positive Principles

    Self-Directed
    Agency-Centered
    Impact-Led
    System-Focused
    Evolution-Driven
    Industry Standard baseline
    Future Positive potential

    Source Frameworks