RROLEAAGENCYIIMPACTSSYSTEMSEEXPLORATIONOperatingModelBuildCapabilityScalePilotsPrepareDataGovernAIDriveAdoptionDriveROIRole RedesignUpskillingWorkflowsRedesign & ReskillPeople & CultureDiverse TeamEmployee AIHuman-Machine IntelligenceCareer PathsDigital HRAI LiteracyCentralised AISkillsMomentumCulture & ChangeBusiness CaseRemoving BarriersAlways-On ChangeAI-Ready CulturePurposeTransformation LeadershipCommunicationsEarly AdoptersAI StrategyMotivationStrategic VisionUrgencyPersonalised ChangeExperimentationAutomationSponsorshipStatus ChecksChange TriangleAbilityMaking It StickDeploy–Reshape–InventResource AllocationChange MeasurementPilotsOKRs & KPIsBusiness ImpactPerformanceUse-CasesAI MaturityShort-Term WinsRoadmapAssetsSequenced InvestmentsCapability-BuildingProcess MonetisationAI GovernanceOversightRisk & ComplianceIncident ReportingProhibited AITrustRisk ClassificationConformity AssessmentExplainabilityAI EthicsAdvisory CommitteeEthics DesignGovernanceRobustnessMonitoringAccountability EmbeddedSafetySustainabilityResponsible AIData PrivacyFairnessTransparencyAI PoliciesObligationsData StrategyData AccessibilityGenAIData DocumentationData GovernanceData QualityData ManagementData SharingData OwnershipData IntegrityEmbedded DataData ArchitectureData AssetsData FitnessCross-Functional CollaborationScaling AIModular ArchitectureMLOpsHyperautomationChange ImpactAgile ChangeDocumentationAI InventoryIntegrationAI EngineeringAI EcosystemsManaged ServicesManual Process LogsAI Model LifecycleReliabilitySecurityOperating ModelAgile OpsDistributed TechnologyScalable EnterpriseAI MaturityAwarenessBCG AI at ScaleBoomi ProcessDeloitteEU AI ActGartnerGoogleIBMKotterKPMGMcKinseyMITProsci
    Operating Model — AI transformation lever in the Future Positive Atlas

    SCALE PILOTS / OP-04

    Operating Model

    0.48Adaptability average

    Operating model redesign rebuilds roles, processes and decision rights around how AI actually works. This fundamental rethink aligns hierarchy and workflow with automated insight and data-driven decision-making. McKinsey argues that rebuilding the business structure around the logic of AI lets companies maximise the efficiency and impact of their transformation.

    Potential across the 5 Future Positive Principles

    Self-Directed
    Agency-Centered
    Impact-Led
    System-Focused
    Evolution-Driven
    Industry Standard baseline
    Future Positive potential

    Source Frameworks